jiliarena is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the rights you have as a jiliarena player.
Every connection to jiliarena is secured with industry-standard SSL encryption. Your login credentials, payment details, and personal data are transmitted over an encrypted channel at all times.
jiliarena players have the right to access, correct, and request deletion of their personal data. You can manage your data preferences directly from your Account settings or by contacting our support team.
jiliarena does not sell your personal data to third parties. We only share information with trusted service providers who are contractually bound to protect it and use it solely to support jiliarena's operations.
Our data practices comply with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), and are aligned with international best practices for online gaming platforms.
jiliarena uses cookies to improve your experience, remember your preferences, and analyze Platform usage. You can manage cookie preferences through your browser settings at any time.
In the unlikely event of a data breach that affects your personal information, jiliarena will notify affected players and the relevant Philippine regulatory authority within the timeframes required by law.
jiliarena ("we," "us," "our") operates the online gaming platform accessible at jiliarena.app (the "Platform"). We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy describes how jiliarena collects, uses, stores, shares, and protects your personal information when you access or use the Platform.
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations. By registering an Account or using the jiliarena Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the jiliarena Platform.
jiliarena collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:
jiliarena collects only the minimum personal data necessary for the purposes described in this Policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or religious beliefs unless specifically required by law.
jiliarena uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your jiliarena Account, verifying your identity and age, and managing your login credentials. |
| Service Delivery | Processing deposits and withdrawals, crediting winnings, applying bonuses, and providing access to games and Platform features. |
| Legal & Regulatory Compliance | Fulfilling KYC obligations, anti-money laundering (AML) requirements, and reporting obligations under Philippine gaming and financial regulations. |
| Fraud Prevention & Security | Detecting and preventing fraudulent activity, unauthorized access, collusion, and other prohibited conduct on the Platform. |
| Responsible Gaming | Monitoring gaming patterns to identify potential problem gambling behavior and administering self-exclusion, deposit limits, and cooling-off requests. |
| Customer Support | Responding to your inquiries, resolving disputes, and improving the quality of our support services. |
| Marketing & Promotions | Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. |
| Platform Improvement | Analyzing aggregated usage data to improve Platform performance, game selection, and user experience. |
jiliarena processes your personal data on the following legal bases under the Data Privacy Act of 2012:
jiliarena does not sell, rent, or trade your personal data to third parties. We may share your data in the following limited circumstances:
We engage trusted third-party service providers to support Platform operations, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on jiliarena's instructions and to maintain appropriate security standards.
jiliarena may disclose your personal data to Philippine government agencies, law enforcement authorities, or regulatory bodies (including PAGCOR) where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of jiliarena's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
We may share your data with third parties in any other circumstances where you have provided explicit consent.
jiliarena uses cookies and similar technologies to enhance your experience on the Platform. The types of cookies we use include:
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jiliarena Platform.
jiliarena retains your personal data for as long as your Account is active and for a period thereafter as required by applicable law and regulation. Specifically:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized.
jiliarena implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
While jiliarena takes all reasonable steps to protect your data, no method of electronic transmission or storage is entirely secure. In the event of a data breach that poses a risk to your rights and freedoms, jiliarena will notify you and the National Privacy Commission (NPC) of the Philippines within 72 hours of becoming aware of the breach, as required by law.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliarena:
To exercise any of the above rights, please contact the jiliarena Data Privacy Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days.
The jiliarena Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jiliarena does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account.
If you are a parent or guardian and believe that a minor has registered on the jiliarena Platform, please contact us immediately at the details provided in Section 13.
jiliarena primarily processes and stores your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in other countries — for example, where we use cloud infrastructure or service providers with operations outside the Philippines.
Where such transfers occur, jiliarena ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to maintain data protection standards equivalent to those required under Philippine law. By using the jiliarena Platform, you consent to such transfers where they are necessary to provide our services.
jiliarena reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will notify registered players via the email address on file and post a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how jiliarena protects your personal data. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the jiliarena Data Privacy Officer:
Data Privacy Officer – jiliarena
Email: [email protected]
Our Data Privacy Officer is available Monday to Friday, 9:00 AM – 6:00 PM (Philippine Standard Time). We aim to respond to all data privacy inquiries within 5 business days.
For general support inquiries, visit our FAQ page or contact our 24/7 customer support team. For responsible gaming assistance, please visit our Responsible Gaming page.
Your privacy is our priority. Join thousands of Filipino players who trust jiliarena for a secure, fair, and entertaining gaming experience — from Bingo to Slots and beyond.